7000 managing supportbundles

Managing Support Bundles Using the CLI

To generate and upload a new support bundle, use the sendbundle command:

loader:> maintenance system 
loader:maintenance system> sendbundle
A support bundle is being created and sent to Oracle. You will receive an alert
when the bundle has finished uploading. Please save the following filename, as
Oracle support personnel will need it in order to access the bundle:

   /cores/ak.9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8.tar.gz

As the message indicates, you must provide this filename to support personnel in order for them to retrieve your bundle.

Manage bundles from the maintenance system bundles context in the CLI, as follows:

loader:maintenance system> bundles
loader:maintenance system bundles> list
BUNDLE                                                  STATUS      PROGRESS
/cores/ak.9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8.tar.gz   Uploading      7%
loader:maintenance system bundles>

Bundles are identified by the filename, omitting the ak. prefix and the file type suffix. To delete a support bundle, use the destroy command. To view details, use the selectand list commands:

loader:maintenance system bundles> select 9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8 
loader:maintenance system bundles 9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8> list
Properties:
          filename = /cores/ak.9a4c3d7b-50c5-6eb9-c2a6-ec9808ae1cd8.tar.gz
          status = uploading
                step_progress = 14.709744730821669

These read-only properties indicate that the appliance is 14% of the way through uploading the file. To retry a failed upload or cancel a pending operation, enter the retryand cancel commands respectively.

Initial Setup

Initial setup will step through the tasks performed as part of the initial configuration. This will not change any of the current settings unless explicitly requested. User data on the storage pool (including projects and shares) will not be affected.

To perform an initial setup:

• BUI: click the "INITIAL SETUP" button on the Maintenance > System screen.
• CLI: enter the maintenance system context, then enter the setup command.

Factory Reset

Factory reset will reset the appliance configuration back to factory settings of the current software version, and reboot the appliance. All configuration changes will be lost, and the appliance will need to go through initial configuration again, as when it was first installed. User data on the storage pool (including projects and shares) will not be affected - however the pool will need to be imported as part of the initial setup process.

To perform a factory reset:

• BUI: click the "FACTORY RESET" button on the Maintenance > System screen.
• CLI: enter the maintenance system context, then issue the factoryreset command.
• GRUB: Add -c to the GRUB menu on the line beginning with kernel.

Note: Factory reset of a single controller while configured into a cluster is not supported. The controller must be unclustered first.